khaosworks (![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
khaosworks) wrote2003-07-01 04:08 pm
khaosworks) wrote2003-07-01 04:08 pm
Update
In a desperate act of circumventing the bureaucracy entirely, I just went down to the AppleCenter at Ang Mo Kio and basically asked them why the problem still persisted when they were supposed to fix it, on the off chance they would be embarassed enough to rectify it no questions asked. By a stroke of luck, that worked - they replaced the LCD screen they just replaced, and now Cassandra seems to be working fine. Cross your fingers and hopefully that will be the last of the component problems.
To explain my warranty problems just so everyone's unconfused as to why the warranty isn't that simple:
When I bought Cassandra in November 2001, it was from a chain store known as Best-Denki. Now, the Apple warranty lasted for one year only, and I had a choice of getting the AppleCare Protection plan which would extend the warranty to three years or, as I eventually got suckered into doing, going with the Best-Denki in-house warranty plan which was five years.
Cassandra's Apple warranty ran out in November 2002. That means that Apple doesn't cover repairs anymore, and to get repairs done, I would have to give her over to Best-Denki, who would then liaise with Apple as to the repairs. In other words, Apple would still repair Cassandra, but it's Best-Denki who would pay them.
Which leads to this bureaucratic tangle, since Best-Denki will do its level best not to pay out on their warranty, and Apple won't fix the components without guaranteed payment from Best-Denki. That's why repairing Cassandra was never as simple as bringing her to Apple - she isn't covered by their warranty anymore.
I suppose the situation is akin to a HMO.
In the meantime, I apologize unreservedly to people I did or may have snapped at yesterday like a snappy turtle thing. What with Cassandra and having to haul ass down to the shippers to count every thing I'm shipping over, plus deadline doom on stuff for work coming down all on the same goddamn day... I'm sorry, it had to go somewhere.
To explain my warranty problems just so everyone's unconfused as to why the warranty isn't that simple:
When I bought Cassandra in November 2001, it was from a chain store known as Best-Denki. Now, the Apple warranty lasted for one year only, and I had a choice of getting the AppleCare Protection plan which would extend the warranty to three years or, as I eventually got suckered into doing, going with the Best-Denki in-house warranty plan which was five years.
Cassandra's Apple warranty ran out in November 2002. That means that Apple doesn't cover repairs anymore, and to get repairs done, I would have to give her over to Best-Denki, who would then liaise with Apple as to the repairs. In other words, Apple would still repair Cassandra, but it's Best-Denki who would pay them.
Which leads to this bureaucratic tangle, since Best-Denki will do its level best not to pay out on their warranty, and Apple won't fix the components without guaranteed payment from Best-Denki. That's why repairing Cassandra was never as simple as bringing her to Apple - she isn't covered by their warranty anymore.
I suppose the situation is akin to a HMO.
In the meantime, I apologize unreservedly to people I did or may have snapped at yesterday like a snappy turtle thing. What with Cassandra and having to haul ass down to the shippers to count every thing I'm shipping over, plus deadline doom on stuff for work coming down all on the same goddamn day... I'm sorry, it had to go somewhere.
no subject
no subject
no subject
I used to scoff at such service packages, but when I bought my PB 12" recently, I decided that S$400 was worth paying for peace of mind.
no subject
Best of luck with the big move.