an icepick through the keyhole

If I actually manage to get us a room; the online reservation system, to be blunt, sucks unbelievably bad. It's hung for long periods, if you hit reload or back it destroys everything you've entered, you have to enter your credit card info on a separate window, which afterwards will suddenly put up text for .1 seconds and then close, putting you back on a window that has now been loading for 30 minutes without any indication of whether I have a reservation or not. And, of course, the phone number is consistently busy.