I'm not Bill Gates - I'm Tech Support

[khaosworks]

Just talked Dad out of doing a reformat on the PC's hard drive just because Gateway Tech Support told him to. Everything else on the PC is working perfectly except for the built-in Windows HD defragger. Well, then - don't defrag. These days, the performance increase is negligible anyway.

Why oh why is Tech Support's only solution a reformat? It's like going to a doctor for an ache in your elbow and him telling you, "Well, let's do a full body amputation."

Sheesh.

Comments

[almeda.livejournal.com]

The real solution is to install a defragger that WORKS - say, Norton. :-> Windows' internal defragger doesn't work, plain and simple. If you can run a windows defrag, and then run a Norton defrag, or a McAfee defrag, or a defrag from ANY aftermarket utility sweep, and it STILL FINDS FRAGMENTED FILES, the initial defrag didn't work properly.

Also, not that this probably affects your dad, but for things that write to the disk a lot, defragging does make a measurable difference. The server software we use here at work to supply stock data to hundreds of thousands of users, frex. :->